使い方 – otogear

Purchase Credit

Rent now. Own later.

Keep renting

Your weekly rental fee automatically builds credit toward ownership.

Check your balance

View your remaining purchase price anytime in My Account.

Keep it

Buy it or return it — your choice.

* Only applies to gear currently rented — not applicable after return.

Condition Approval — Used items only

Review and approve condition before shipping.

After your order, we send photos taken from fixed angles before shipping. We only ship after your approval.

Photos sent

We send date-stamped condition photos before shipping — for used items too.

You approve

We ship after your approval. If there's no response, we'll follow up.

OtoGear's promise

Cleaned and tested before shipping. Any cosmetic flaws are disclosed upfront.

Delivery & Use

Arrival check & usage rules

24h

Verify condition within 24 hours of arrival (used items only)

Compare the approval photos with the item. If you notice any undisclosed damage, contact us with your own photos. After 24 hours, the item is considered to match the approval photos.

Do not remove the protective film

Do not remove our protective film for any reason. Removal is treated as damage and will be charged accordingly.

Before returning

Photograph the item from multiple angles before shipping. Reset any presets or personal data if applicable. Orders ¥3,000 and above include a prepaid label — return shipping is free. Under ¥3,000 and return shipping is at your expense.

Extensions

When you want to extend

You can request an extension anytime from the 'Active Rentals' section in My Account (coming soon). The rental rate at the time of extension applies.

As your return date approaches, contact us early or use the 'Rentals' page in My Account to extend. Rental fees during the extension still count toward your purchase credit.

Deposit

No deposit required for gear under ¥30,000. Refunded within 1–2 business days after return confirmation.

Item Price	Deposit
Under ¥30,000	None
¥30,000–¥49,999	5%
¥50,000–¥99,999	10%
¥100,000 and above	15%

Late Returns

Late Return Policy

48h

Grace period: 48 hours

Accounts for weekends, shipping delays, and work schedules. No additional charge within this window.

Fees after grace period

Weekly rentals: daily rate × days overdue

e.g. ¥4,000/wk → ¥570/day
3 days overdue → +¥1,710

14d

14+ days: treated as unreturned

The deposit is applied as compensation; any shortfall is charged against the retail price.

Damage Policy

Normal wear & tear → No charge (conditions apply)

Minor scratches, light surface scuffs

Damage from negligence → Repair cost

Broken switches, liquid damage, cracked screens, lost accessories

Damage compensation process

Used items are photographed before shipping and accessible at any time. New items are shipped sealed and brand new.

Shipping damage must be reported by the customer within 24 hours of arrival.

Condition checked upon return. If damaged, a repair estimate is provided.

Deposit is applied toward repair costs. Only the shortfall is additionally charged.

Shipping & Returns

Shipping and returns, mostly included.

Delivery is free on all orders. For orders ¥3,000 and above, OtoGear covers return shipping too. Return shipping is only at your expense for orders below ¥3,000.

Delivery: Free on all orders

Delivery is free on all orders. For orders ¥3,000 and above, OtoGear covers return shipping too.

Yamato Transport + shipping insurance

Shipped via Yamato Transport. Standard Yamato insurance covers loss or damage in transit.

Drop off at any convenience store, 24/7

Return from FamilyMart, Seven-Eleven, and other convenience stores at any time.

Prepaid return label included (orders ¥3,000+)

Orders ¥3,000+ include a prepaid label. Under ¥3,000 and return shipping is at your expense.

Returning is simple. Pack the gear in the original packaging, attach the prepaid label, and drop it at the nearest convenience store (orders ¥3,000+). Home pickup is also available at 0120-01-9625. For orders under ¥3,000, return shipping is at your expense.

Browse Gear →