Shipping & Returns
Free Shipping. Hassle-Free Returns.
On orders of ¥3,000 or more, we also cover the return shipping. For orders below ¥3,000, only the return shipping cost is your responsibility.
Delivery: Free on all orders
Delivery is free on all orders. For orders ¥3,000 and above, OtoGear covers return shipping too.
Yamato Transport + shipping insurance
Shipped via Yamato Transport. Standard Yamato insurance covers loss or damage in transit.
Drop off at any convenience store, 24/7
Return from FamilyMart, Seven-Eleven, and other convenience stores at any time.
Prepaid Return Label Included (Orders ¥3,000+)
Orders of ¥3,000 or more include a prepaid return shipping label. For orders below ¥3,000, return shipping is the customer's responsibility.
*The prepaid return label is based on the original order total. If your original payment was less than ¥3,000 and later exceeds ¥3,000 due to a rental extension, a prepaid return label will not be provided. These orders are still treated as under ¥3,000 for return shipping purposes.
Returning is simple. Pack the gear in the original packaging, attach the prepaid label, and drop it at the nearest convenience store (orders ¥3,000+). Home pickup is also available at 0120-01-9625. For orders under ¥3,000, return shipping is at your expense.
Extensions
Need More Time? Extend Anytime.
You can request a rental extension at any time from the Active Rentals section in My Account. The rental rate in effect at the time you extend will apply.
As your return date approaches, simply contact us or request an extension through My Account > Active Rentals. Any additional rental fees paid during the extension will continue to count toward your Purchase Credit, bringing you closer to owning the gear.
Condition Approval — Used items only
Review and approve condition before shipping.
After your order, we send photos taken from fixed angles before shipping. We only ship after your approval.
01
Photos sent
We send date-stamped condition photos before shipping — for used items too.
02
You approve
We ship after your approval. If there's no response, we'll follow up.
03
OtoGear's promise
Cleaned and tested before shipping. Any cosmetic flaws are disclosed upfront.
Delivery & Use
Arrival check & usage rules
Verify condition within 24 hours of arrival (used items only)
Compare the approval photos with the item. If you notice any undisclosed damage, contact us with your own photos. After 24 hours, the item is considered to match the approval photos.
Do not remove the protective film
Do not remove our protective film for any reason. Removal is treated as damage and will be charged accordingly.
Before returning
Photograph the item from multiple angles before shipping. Reset any presets or personal data if applicable. Orders ¥3,000 and above include a prepaid label — return shipping is free. Under ¥3,000 and return shipping is at your expense.
Deposit
Deposit
No deposit required for gear under ¥30,000. Refunded within 1–2 business days after return confirmation.
Purchase Credit
Rent now. Own later.
* Purchase Credit only applies while the item is actively rented. Once the item has been returned, any accumulated Purchase Credit can no longer be used.